At Encanto Concierge, we are committed to protecting your privacy and providing transparent, reliable luxury services. This page outlines how we handle your personal data and the operational terms governing our concierge, event planning, lifestyle management, and booking services.
Privacy Policy
1. Data Collection & Usage
Information Collected: We collect personal details provided directly by you, including your name, email address, phone number, billing information, travel dates, and personal preferences or dietary restrictions required to execute your requests.
Purpose: Collected data is used strictly to process bookings, customize itineraries, coordinate with trusted local vendors, and communicate regarding your services.
2. Discretion & Data Protection
Confidentiality Assurance: We maintain strict confidentiality protocols. We never sell, rent, or trade your personal information to third-party marketing firms.
Third-Party Vendors: Information is shared only with vetted third-party partners (e.g., charter captains, private chefs, drivers, venue managers) as necessary to execute your requested services.
3. Data Security & Storage
All electronic communications and payment details are processed through secure, encrypted systems to safeguard against unauthorized access or disclosure.
Terms of Service
1. Service Bookings & Agreements
Custom Proposals: Services are secured upon client approval of a written proposal, confirmation of details, and receipt of required deposits or full payment.
Third-Party Partner Liability: Encanto Concierge acts as a boutique coordinator connecting clients with vetted local service providers. While we partner exclusively with top-tier vendors, ultimate execution on-site remains subject to the vendor’s individual operational safety guidelines.
2. Payment, Deposits & Cancellations
Deposits: Certain concierge bookings, custom event setups, and peak-season experiences require non-refundable deposits to lock in venue and vendor availability.
Cancellations: Cancellation policies vary based on the specific vendor, event size, and notice provided. Detailed cancellation schedules are outlined on individual service agreements prior to booking.
3. Client Responsibilities
Clients agree to provide accurate itinerary details and adhere to safety, conduct, and regulatory policies established by local authorities and service partners across Puerto Rico.
For legal inquiries, data protection requests, or booking clarifications, please contact our administrative team directly.
